Customer Success Manager

We are looking for a seasoned, hardworking individual, with proven experience and passion for selling technology solutions. You will be responsible for selling into new prospects as well as existing customers to ensure high renewal and customer satisfaction levels.  

 

 

 

•     Identify current & future customer service requirements by establishing rapport with current & potential customer base

•     Prepare & deliver technical presentations explaining products or services to customers & prospective customers 

•     Confer with customers & engineers to assess needs and to determine requirements 

•     Prepare cost estimates by studying blueprints, plans & related customer documents; consulting with engineers, architects & other technical personnel

•     Support & partner with sales executives to plan, prepare & execute on strategic deals in complex sales cycles 

•     Model the finance business case associated with each sales opportunity 

•     Successfully match customer pain points/requirements to proposed solutions

•     Create and deliver technical presentations and demos that clearly communicate the uniqueness of the value proposition

•     Effectively communicate client needs to the technical/R&D team for future product enhancements

•     Prepares sales engineering reports by collecting, analyzing & summarizing sales information, engineering & application trends Maintains professional & technical knowledge by attending educational workshops; establishing personal networks; participating in professional societies 

•     Deliberating on sales engineering effectiveness by identifying shortterm & long-term issues that needs to be addressed

•     Collect & document competitive intelligence 

 

 

 

•     3-5 years proven work experience as a Sales Engineer 

•     Proven track record of selling complex enterprise solutions 

•     Ability to forge strong, long-lasting relationships with senior executives 

•     Ability to explain & present complex concepts in an easy to understand manner 

•     Technical background (preferred) with understanding or hands on experience in software development & web technologies 

•     Good written & verbal communication & presentation skills 

•     Willingness to travel 

 

 

 

•     Bachelor’s degree in Engineering 

•     MBA in Sales & Marketing would be preferred