Customer Success Manager

The role of a HR manager is important to business success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role

 

 

•     Develop and implement HR strategies and initiatives aligned with the overall business strategy

•     Bridge management and employee relations by addressing demands, grievances or other issues

•     Manage the recruitment and selection process

•     Prepares employees for assignments by establishing and conducting orientation and training programs.

•     Support current and future business needs through the development, engagement, motivation and preservation of human capital

•     Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

•     Nurture a positive working environment

•     Oversee and manage a performance appraisal system that drives high performance

•     Maintain pay plan and benefits program

•     Assess training needs to apply and monitor training programs

•     Report to management and provide decision support through HR metrics

•     Ensure legal compliance throughout human resource management

•     Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

•    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

 

 

•     Proven working experience as HR manager or other HR executive

•     People oriented and results driven

•     Demonstrable experience with human resources metrics

•     Knowledge of HR systems and databases

•     Ability to architect strategy along with leadership skills

•     Excellent active listening, negotiation and presentation skills

•     Competence to build and effectively manage interpersonal relationships at all levels of the company

•     In-depth knowledge of labor law and HR best practices

 

 

•     Bachelor’s degree or equivalent certifications in Human Resources or Organization Development 

•     Active participation in HR communities like SHRM/NHRD