Customer Success Manager

Work Mode: Hybrid 3+ days per week in our Dublin office

Department: Customer Success

 

About the Company 

LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

Read more about life at LearnUpon here. 

 

About the Team

Our Customer Success team is dedicated to empowering our clients to achieve their unique learning goals. We partner with organisations globally to ensure they unlock maximum value from our platform, driving long-term adoption, retention, and growth. Acting as trusted advisors, the team focuses on strategic enablement and fostering an open, collaborative environment to support our customers at every stage of their learning journey.

 

About the Opportunity

As a Customer Success Manager, you will partner with our enterprise customers to drive adoption, deliver measurable success, and secure long-term value. Acting as a trusted advisor, you will combine consultative engagement with structured success planning to ensure your portfolio achieves meaningful business outcomes. In this role, you will lead with curiosity and ownership, aligning LearnUpon's solutions with customer objectives to drive retention, manage renewal readiness, and identify strategic expansion opportunities. Your work will directly impact LearnUpon’s ability to grow, support, and retain our most critical global accounts.

 

In addition, you’ll be responsible for:

• Portfolio Management: Own a portfolio of Enterprise customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon.

• Success Planning: Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics. Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations.

• Retention & Expansion: Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning.

• Renewal Management: managing the end-to-end renewal process for your assigned accounts/customers

• Consultative Guidance: Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change.

• Experience using AI tools to streamline tasks and improve efficiencies

 

Skills & Experience 

Must-Haves

• Proven experience managing book of business within a SaaS environment, with a strong track record of driving software adoption, retention, and customer growth.

• Excellent consultative, success planning, and business review presentation skills.

• Strong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goals.

• Experience using AI tools to streamline tasks and improve efficiencies.

• Willing to travel up to 10 times per year for key customer on-sites and industry events.

 

Nice-to-Haves

• Experience in eLearning, EdTech, or Learning Management Systems (LMS).

• Familiarity with APIs, integrations, or Single Sign-On (SSO).

• Experience working cross-functionally in a scaled SaaS environment.

*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

 

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here. 

 

Hiring Process

• Qualified applicants may be invited to an initial screening call with a member of our TA Team.
• Successful candidates will be invited to a series of practical interviews.
• Finally, candidates will have an interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

 

Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human. 

 

LearnUpon is an Equal Opportunities Employer. 

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

 

Check out our Careers site and Instagram to learn more about working at LearnUpon.

 

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