Customer Success Manager

The Role

Reporting to the Head of Sales, Asia you will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post-sales engagement, with particular emphasis on driving customer success within our direct customer accounts as well as enabling our partners and supporting partner-managed accounts, enabling upsell and cross-sell opportunities, supporting service performance, managing renewals, and enhancing the overall customer experience!

The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers, introducing new product developments, commercial initiatives, and showcasing the full value of the Megaport proposition.  This is a quota-carrying role, with defined revenue targets and performance is measured against attainment. Success will be evaluated based on your ability to grow and retain revenue within your customer base, contributing to both individual and team objectives.

This position is part of the wider Integrated Accounts Team, working closely with a Direct Sales Executive and Solutions Architect. The CSM will take a leading role in commercial engagement for existing customers within the HK portfolio—focused on growth, retention, and long-term customer satisfaction.

You will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, continually strengthening the customer's reliance on Megaport as a trusted infrastructure partner.