Customer Success Manager
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What you'll do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product
- Own product and methodology queries - be the expert customers turn to when they have a question
- Run regular check-ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What they're looking for
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct - you get into the details, learn fast, and become the expert
- Proactive approach to account health - you spot disengagement early and act on it
Nice to have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Modo Energy
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it.
We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.
Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast.
This is a rare chance to join a category-defining company at the moment it's scaling globally.
We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.
This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You'll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product
- Own product and methodology queries - be the expert customers turn to when they have a question
- Run regular check-ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
What We're Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct - you get into the details, learn fast, and become the expert
- Proactive approach to account health - you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010.
If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build.
You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go.
We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Company
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