Vidyawires·11 days ago
11 days ago
Customer Success Manager
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What you'll do
- Onboarding & Adoption: Guide new clients through a seamless onboarding process and drive fast time-to-value.
- Relationship Management: Build strong, long-lasting partnerships by conducting regular check-ins and Quarterly Business Reviews (QBRs).
- Retention & Growth: Monitor account health metrics to reduce churn, identify upsell/cross-sell opportunities, and manage renewals.
- Issue Resolution: Proactively identify and solve moderately complex customer problems by coordinating with technical support and product teams.
- Customer Advocacy: Represent customer feedback internally to help shape product enhancements and company strategy
What they're looking for
- 5+ years of experience in customer success, account management, or a client-facing role.
- Bachelor’s degree in business, communications, or a related field.
- Exceptional verbal, written, and active listening skills.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.
- Strong analytical capabilities to interpret customer usage data and offer strategic solutions.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Brief
We are looking for a proactive and results-driven Customer Success Manager to guide our clients through their lifecycle journey, foster deep product engagement, and secure account renewals. You will act as a trusted advisor and the voice of the customer, bridging the gap between our clients and internal teams.
Key Responsibilities
- Onboarding & Adoption: Guide new clients through a seamless onboarding process and drive fast time-to-value.
- Relationship Management: Build strong, long-lasting partnerships by conducting regular check-ins and Quarterly Business Reviews (QBRs).
- Retention & Growth: Monitor account health metrics to reduce churn, identify upsell/cross-sell opportunities, and manage renewals.
- Issue Resolution: Proactively identify and solve moderately complex customer problems by coordinating with technical support and product teams.
- Customer Advocacy: Represent customer feedback internally to help shape product enhancements and company strategy
Required Skills & Qualifications
- Experience: 5+ years of experience in customer success, account management, or a client-facing role.
- Education: Bachelor’s degree in business, communications, or a related field.
- Communication: Exceptional verbal, written, and active listening skills.
- Technical Aptitude: Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.
- Problem-Solving: Strong analytical capabilities to interpret customer usage data and offer strategic solutions.
Company
Vidyawires
Anand, India
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