Customer Success Manager - Performance Marketing, AI & Automation
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What you'll do
- Own a portfolio of multi-location and franchise brands as their primary strategic partner — the person they call when something matters.
- Run a high-touch onboarding process that sets the tone for a long-term partnership from day one.
- Build and lead campaign and business reviews that go beyond reporting — surface the real story in the data and come with a clear point of view on what to do next.
- Develop customized, cross-channel marketing plans across Google Search, Meta (Facebook / Instagram), YouTube, Display, and emerging channels — connected to each client's actual business objectives, not just their media budget.
- Partner closely with Technical Account Managers to monitor delivery, proactively analyze performance, and optimize campaigns.
- Find and close expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell.
- Be the internal voice of your clients: work cross-functionally with Product, Engineering, and Customer Success to resolve issues and make sure what we promise gets delivered.
- Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to.
What they're looking for
- 3+ years in account management, digital marketing, or client strategy - in advertising, tech, or media.
- A track record of growing accounts, not just keeping them. Retention is the floor; expansion is the expectation.
- Hands-on familiarity with paid digital channels: Google Ads, Meta, Display, YouTube, or similar.
- Comfort turning performance data into a clear narrative and a concrete recommendation — not a summary, a point of view.
- Strong communication skills; able to educate and train clients at varying levels of digital sophistication, hold a room with senior stakeholders, and navigate a hard conversation without losing the relationship.
- Highly organized, with the ability to manage multiple priorities in a fast-moving environment without things slipping.
- Proficiency with Excel, PowerPoint, and Word.
- Out-of-the-box thinker with a problem-solving, consultative approach.
Nice to have
- Experience working with multi-location or franchise brands is a strong plus. If you understand how those organizations actually make decisions, say so.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Eulerity is an AI-native marketing automation platform — not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise and multi-location businesses.
We are hiring a customer facing, Customer Success Manager to own the client relationships that sit at the center of what we do. This is a senior role — we are looking for an experienced operator who has managed enough accounts to know the difference between a client who is satisfied and a client who is actually growing, and who cares about the difference.
Who we are looking for
You are as comfortable in a C-suite conversation as you are inside a campaign dashboard. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work.
If you have ever turned a flat renewal into an expansion just by asking the right questions, you will fit in here.
What you will actually do
- Own a portfolio of multi-location and franchise brands as their primary strategic partner — the person they call when something matters.
- Run a high-touch onboarding process that sets the tone for a long-term partnership from day one.
- Build and lead campaign and business reviews that go beyond reporting — surface the real story in the data and come with a clear point of view on what to do next.
- Develop customized, cross-channel marketing plans across Google Search, Meta (Facebook / Instagram), YouTube, Display, and emerging channels — connected to each client's actual business objectives, not just their media budget.
- Partner closely with Technical Account Managers to monitor delivery, proactively analyze performance, and optimize campaigns.
- Find and close expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell.
- Be the internal voice of your clients: work cross-functionally with Product, Engineering, and Customer Success to resolve issues and make sure what we promise gets delivered.
- Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to.
What we want from you
- 3+ years in account management, digital marketing, or client strategy - in advertising, tech, or media.
- A track record of growing accounts, not just keeping them. Retention is the floor; expansion is the expectation.
- Hands-on familiarity with paid digital channels: Google Ads, Meta, Display, YouTube, or similar.
- Experience working with multi-location or franchise brands is a strong plus. If you understand how those organizations actually make decisions, say so.
- Comfort turning performance data into a clear narrative and a concrete recommendation — not a summary, a point of view.
- Strong communication skills; able to educate and train clients at varying levels of digital sophistication, hold a room with senior stakeholders, and navigate a hard conversation without losing the relationship.
- Highly organized, with the ability to manage multiple priorities in a fast-moving environment without things slipping.
- Proficiency with Excel, PowerPoint, and Word.
- Out-of-the-box thinker with a problem-solving, consultative approach.
Benefits
- 🩺 Comprehensive benefits
- Medical
- Dental
- Vision
- 🏖️ Unlimited PTO
- 🚅 Commuter benefits
- 📈 401(k) with company match
- 😎 Summer Fridays
Compensation
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes benefits, perks, and other opportunities at Eulerity. The expected total compensation range for this role is $100,000 – $110,000, commensurate with experience.
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Company
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