Customer Success / Parent Support Executive
Hyderabad, IndiaOn-siteFull-timeEntry · 1-2 years
About this role
🌟 Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive – WFO
📍 Work Location: Hyderabad (RAD, Madhapur)
📅 Working Days: Monday to Saturday (9:45 AM – 6:45 PM)
💰 Salary: ₹360000 to 4 LPA (including PF )
👥 Positions: 1
📆 Immediate Joiners Required
💻 Laptop is Mandatory (BYOD)
🔍 Role Overview:
We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.
✅ Requirements:
1–2 years of customer service experience (Education sector preferred)
Calling experience is mandatory
Good communication skills and a helpful attitude
Basic knowledge of tools like Zoho Desk is a plus
Freshers with excellent communication skills may also apply
🎯 Key Responsibilities:
Assist in fee payment follow-ups
Support onboarding of students and parents
Coordinate with academic, sales, and ops teams
Guide parents and students on processes
Help with student kit coordination and delivery tracking
Handle parent queries via calls and virtual meetings
Maintain basic reports and documentation
she had to go at least 2 to 3 times Hub (Jubilee Hills).
🌟 Desired Skills:
Good spoken and written English
Friendly, calm, and professional on calls
Quick learner with tech adaptability
Team player with strong follow-up skills
📩 Interested candidates can share their CV at [talent@dreamtimelearning.com].
📞 Contact: +91 9966099521