Customer Success - SB

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.  We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. 

• Job Title: Member Services - Customer Support Representative
• Experience: Min. 1–5 years of experience in a similar kind of environment/job profile.
• Job Description:
  • Primal point of contact for Copart buyers.
  • Will provide support to all kinds of queries related to auction, registration, shipping, and payments.
  • Provide email support for the same as well.

• Ideal Candidate:
  • Team Player – Need to be flexible and dynamic. Always ready to take up additional responsibilities.
  • Talented—Need to have a good and easy-going personality and be able to easily connect with others. Being a quick learner is an advantage.
  • Innovative—Out-of-box thinker with a go-getter attitude.
  • Positive thinker—Self-motivated and positive thinker.

• Essential Duties and Responsibilities:
  • Take care of the incoming calls
  • Ensure correct and relevant information is shared
  • Keep a constant check on others (new hires) to ensure quality
  • Be disciplined and remain very focused
  • Positive behavior reinforcement at workplace

• Major Skills:
  • Patience
  • Quick learner
  • Disciplined
  • Team Player
  • Most importantly—a very good communicator.

• Requirements:
  • Must have a good understanding of the English language and usage.
  • Good learning, analytical and interpersonal skills
  • Trained on Email and chat etiquette
  • Basic understanding of Computers
  • Understanding of MS office applications and Outlook

 

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At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work