Rentokil-initial·6 days ago
6 days ago
Customer Success Telesales - Part Time
Sign up free to see how well your resume matches this role.
What you'll do
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
What they're looking for
- Has to be a Saudi Candidate
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
Nice to have
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Requirements
- Has to be a Saudi Candidate
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
Benefits
- Medical Insurance Class A
- 22 vacation days per year
Company
Rentokil-initial
Riyadh, Saudi Arabia
Company facts come from this company's own listings. We only show what the postings themselves carry.