Fynd·3 months ago
3 months ago
Customer Support Associate
Sign up free to see how well your resume matches this role.
About this role
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
What will you do at Fynd?
- Provide customer support and assistance.
- Communicate with customers through various channels (phone, email, chat).
- Troubleshoot and resolve customer issues.
- Document customer interactions and resolutions.
- Collaborate with internal teams.
- Meet performance metrics
Some Specific Requirements
- Graduation from a recognized institution.
- Strong computer skills
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
- Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.
- Ability to work independently as well as collaboratively in a team-oriented setting.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Company
Fynd
Mumbai, India
Company facts come from this company's own listings. We only show what the postings themselves carry.