Loop Health·2 months ago
2 months ago
Customer Support Associate
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About this role
What you will be doing:
- Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
- Identify and assess customers’ needs to achieve high levels of satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
- Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
- Guide customers on claim submission requirements, approvals, and timelines
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage and support customers
- Provide accurate product and service information while resolving customer concerns
- Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure
What we are looking for:
- Prior experience in a call center (BPO environment) is mandatory
- Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
- Strong phone handling skills with active listening (voice process role)
- Fluency in English and Hindi (mandatory)
- Customer-first mindset with the ability to adapt/respond to different customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts with rotational week offs (6 days working)
Company
Loop Health
Bengaluru, India
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