Customer Support Associate - Remote Assistance Process
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What you'll do
- Monitor and assist robots in real-time to ensure they perform cleaning tasks effectively and efficiently.
- Respond promptly to customer inquiries and provide support through various communication channels (email, chat, phone).
- Troubleshoot and resolve technical issues related to robotic operations.
- Provide customers with accurate information and solutions to their queries.
- Collaborate with the technical team to escalate and resolve complex issues.
- Document and maintain records of customer interactions and technical issues.
- Continuously improve knowledge of company products and services to provide better assistance.
What they're looking for
- Bachelor's degree in any discipline.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Comfortable with technology and eager to learn new systems and tools.
- Availability to work in shifts, including weekends and holidays if required.
Nice to have
- Previous customer service experience is a plus but not mandatory.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Description
Overview:
Avidbots India Pvt Ltd is seeking a dedicated and enthusiastic Customer Care Associate to join our Remote Assistance Process team. As a Customer Care Associate, you will be responsible for assisting our robots remotely and ensuring they efficiently clean our customers' areas. This is an excellent opportunity for recent graduates who are passionate about technology and customer service to start their careers with a dynamic and innovative company.
Key Responsibilities:
Monitor and assist robots in real-time to ensure they perform cleaning tasks effectively and efficiently.
Respond promptly to customer inquiries and provide support through various communication channels (email, chat, phone).
Troubleshoot and resolve technical issues related to robotic operations.
Provide customers with accurate information and solutions to their queries.
Collaborate with the technical team to escalate and resolve complex issues.
Document and maintain records of customer interactions and technical issues.
Continuously improve knowledge of company products and services to provide better assistance.
Requirements:
Bachelor's degree in any discipline.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Comfortable with technology and eager to learn new systems and tools.
Availability to work in shifts, including weekends and holidays if required.
Previous customer service experience is a plus but not mandatory.
What We Offer:
Competitive salary and benefits package.
Comprehensive training and ongoing support.
Opportunity to work with cutting-edge technology in the robotics industry.
Friendly and collaborative work environment.
Career growth and development opportunities.
Join us and be a part of a team that's revolutionizing the way cleaning is done through innovative robotic solutions!
Avidbots India Pvt Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company
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