Customer Support Continuous Improvement Specialist

We need a Customer Support Continuous Improvement Specialist to help drive operational excellence across Pattern's Customer Support organization. We are looking for someone who spots inefficiencies, champions process improvements, and helps cultivate a culture of continuous, customer-obsessed problem-solving. Sitting at the intersection of frontline CS operations, automation initiatives, and cross-functional stakeholders, this role contributes to measurable gains in customer satisfaction, team efficiency, and business performance. This is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.