Customer support excecutive - Hyderabad
Hyderabad, IndiaFull-timeMid · 2-5 years
About this role
Job description
About Us:
My Classboard is India's premier School Management Software, streamlining administration, learning, and communication. It features student information management, fee tracking, and assessments. Connects educators, parents, and students for seamless collaboration and efficient operations. We are
seeking a dynamic and results-driven to join our team and drive our growth.
Role & responsibilities
- • Provide timely and effective support to clients regarding their ERP system inquiries and issues.
- • Offer guidance on ERP system functionalities and best practices to enhance user experience.
- • Diagnose and troubleshoot technical problems related to the ERP system.
- • Assist clients with system updates, patches, and maintenance activities.
- • Maintain clear and professional communication with clients through various channels.
- • Keep clients informed about the status of their support requests and any changes in the system.
- • Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
- • Gather feedback from clients to identify areas for improvement in the ERP system and support services.
- • Ability to manage, prioritize, and close support tickets within defined SLA timelines while ensuring customer satisfaction
Qualifications:
- Graduation is mandatory.
- Bachelor's degree in any field or equivalent work experience.
- Previous experience in a customer support or similar role, preferably in a technology or ERP company.
- Fluency in Hindi, English
- Strong problem-solving skills and the ability to think critically and analytically.