Customer Support Executive
DL, IndiaFull-timeMid · 2-5 years
About this role
We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.
Responsibilities:
1. Customer Interaction
• Manage incoming customer inquiries through phone and email.
• Provide accurate and timely information regarding products, services, orders, and status updates.
• Assist customers with complaints, spare parts requests, and shipment-related queries.
2. Issue Resolution • Identify and resolve customer issues promptly and effectively.
• Escalate complex cases to the concerned department or manager for quick action.
• Conduct follow-ups with customers to ensure closure and satisfaction.
3. Documentation & Reporting
• Maintain accurate records of all customer interactions and transactions in the CRM system.
• Track, document, and analyze customer feedback to highlight trends and improvement areas.
4. Team Collaboration
• Coordinate with sales, technical support, and logistics teams to deliver seamless service.
• Contribute to team meetings and support process improvement initiatives.
• Assist team members during high call volumes and special projects.
5. Compliance & Quality
• Adhere to company policies, procedures, and service quality standards.
• Strive for continuous improvement in customer experience, efficiency, and professionalism.