Customer Support Executive – Chat/Call/Email Support

Company:

Man Matters / Be Bodywise / Little Joys (Location: Marol, Andheri, Mumbai)

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands – Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:

• Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).

• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

• Accurately document all interactions using CRM and proprietary tools.

• Follow up with customers for pending or escalated issues through appropriate channels.

• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

• Ensure every customer interaction leads to an Outstanding Customer Experience.

• Share feedback and suggestions with team leads/managers to improve internal processes.

• Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

• Education: 10+2 or Graduate in any discipline.

• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

• Strong communication skills (both verbal and written).

• Familiarity with CRM tools is a plus.

• Customer-first attitude with the ability to remain calm under pressure.

Job Details:

• Location: Marol, Andheri (On-site)

• Working Days: 6 days a week

• Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)