11 months ago

Customer Support Executive – Queries & Grievance Handling

Mumbai, IndiaFull-timeMid · 2-3 years₹30,000/moCustomer Support Specialist

What you'll do

Timely query resolution within defined TAT.
Maintain high customer satisfaction and feedback scores.
Minimize repeat complaint rate.
Ensure accuracy and completeness of case documentation.
Handle high call volumes.

What they're looking for

Graduate in any discipline.
2–3 years of experience in customer support.
Excellent communication skills in English and Hindi.
Strong problem-solving ability with a customer-first mindset.
Familiarity with CRM tools and MS Office applications.
Ability to multitask and handle high call volumes efficiently.

Nice to have

Degree in business, agri-business, or related field.
Experience in e-commerce, agri-tech, or trading platforms.
Knowledge of regional languages.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Qualifications & Skills:Graduate in any discipline (preferred: business, agri-business, or related field).2–3 years of experience in customer support, preferably in e-commerce, agri-tech, or trading platforms.Excellent communication skills in English and Hindi (knowledge of regional languages is an added advantage).Strong problem-solving ability with a customer-first mindset.Familiarity with CRM tools and MS Office applications.Ability to multitask and handle high call volumes efficiently.Performance Indicators:Timely query resolution within defined TAT.High customer satisfaction and feedback scores.Low repeat complaint rate.Accuracy and completeness of case documentation.What’s in It for You:Opportunity to work in a dynamic and impactful sector.Collaborative, growth-oriented work environment.Competitive salary and professional development opportunities.

Company

Alliance Recruitment Agency

Mumbai, India

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