Customer Support Learnership

Role overview

Lightstone is looking for an enthusiastic and customer-focused young person to join the Customer Support team through the YES Programme.

This opportunity is designed to provide practical workplace experience and exposure to customer service, technology and Lightstone's products and solutions. The successful candidate will receive training and support and is not expected to have prior knowledge of Lightstone systems or products.

The learner will assist customers with general queries, learn how to provide product and technical support, and develop practical customer service and workplace skills.

Requirements

YES Programme Eligibility

• Currently unemployed
• Youth who meets the applicable YES Programme eligibility requirements
• Must not have participated in the YES Programme previously
• Available to participate for the full programme period
• Able to work from the Centurion office as required.

Minimum Qualifications

• Grade 12 / Matric
• An IT, Communication, Customer Service or related qualification would be advantageous, but not be compulsory
• No previous formal work experience required

What we're looking for

• Basic computer literacy
• Comfortable learning new technology and systems
• Good spoken and written English
• Good listening and communication skills
• Customer-service orientation
• Patience and willingness to assist others
• Attention to detail
• Problem-solving ability
• Positive attitude and willingness to learn
• Ability to work in a team
• Reliable and professional

Benefits

What will you learn

• Lightstone products and systems
• How to manage customer queries
• Basic technical troubleshooting
• Telephone and email etiquette
• Ticket logging and support processes
• Working within SLAs and service standards
• Problem solving and escalation
• Customer experience principles
• Professional workplace behaviour

About us

Lightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics, and software development. 

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions. 

We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration, and innovation. 

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs and Win Together, which are reflected in each development, project, product, or service we undertake to deliver.