Customer Support Representative

Company Description

Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.  

Job Description

He aha te tūranga - About the role:   

Hato Hone St John is New Zealand’s leading medical alarm provider, helping people get support quickly when they need it most.

As a Customer Support Representative, you'll respond to customer enquiries about Medical Alarms while providing administrative and customer service support to our Telecare Field Team. This is a great opportunity to build your customer service experience, work in a supportive team, and develop strong relationships with both customers and colleagues.

• Proven administration experience with the ability to hit the ground running.
• Strong organisational skills and a high level of attention to detail.
• Experience managing and prioritising a busy workload.
• Exposure to invoicing and accounts processing would be advantageous.

We have both full-time and part-time opportunities available:

• Full-time: Permanent position, 40 hours per week, Monday to Friday on a rotating roster between 8:00am and 6:00pm.
• Part-time: 20 hours per week, with two shift options:
  • Monday to Friday, 9:30am to 1:30pm
  • Monday to Thursday, 9:00am to 2:30pm.

Training will be Monday to Friday 8:30am-5.00pm for 5 weeks, giving you exposure to both ends of the workday. Please ensure you specify in your application which position you are applying for.

You would need to be available to start employment on 9th November 2026.

Qualifications

Ko wai koe - About you:  

We're looking for someone who thrives in a busy, fast-paced environment and brings a positive, can-do attitude to everything they do. You'll be resilient, adaptable, and able to juggle multiple priorities while remaining focused on delivering great outcomes. As a collaborative team player, you'll be motivated to learn, grow, and take initiative, with the flexibility to pitch in wherever needed to support the team and get the job done.

To be successful in this role, you will have:

• Proven experience in providing excellent customer service
• Excellent communication skills and the ability to build and maintain strong relationships
• The ability to manage numerous and sometimes competing priorities
• Excellent planning, organisation and time management skills
• The ability to work in a fast-paced and changing environment 
• Energy, drive and initiative and be a team player

The most important attributes we are looking for is attitude and the willingness to learn.

Additional Information

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close at 11:59pm on Wednesday, 30 September 2026.

For further information please contact Anita Teague anita.teague@stjohn.org.nz for a confidential discussion.

 At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.