Customer Support Specialist | 12 Month Fixed Term Contract

Howdens are looking for a Field Support Specialist (Internally known as a Template and Installation Co-ordinator) to join our team at our manufacturing site in Normanton, West Yorkshire, where we produce bespoke stone worktops.

As a Field Support Specialist, you'll be the key point of contact for our templating and installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you'll investigate issues, coordinate solutions, and help ensure installations are completed right first time, delivering an excellent customer experience.

Location | Normanton, West Yorkshire      

Contract Type | Full-Time - Permanent

Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm

Hiring Manager | Customer Services Team Leader

What will I be doing as a Field Support Specialist?

• Acting as the primary point of contact for templating and installation teams, providing support and resolving issues that arise.

• Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.

• Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.

• Producing and issuing clear instructions and job information for installation teams attending site.

• Working with internal departments and field-based teams to deliver a right-first-time installation experience.

• Recording and updating information accurately on our CRM platform throughout the installation process.

What do I need to qualify for the Field Support Specialist role?

• Proven experience managing multiple priorities and resolving complex issues in a fast-paced customer service or operational support environment.

• Experience supporting field-based teams, with the ability to investigate issues and coordinate effective solutions, would be advantageous.

• Strong communication skills, both written and verbal, with the ability to build effective working relationships across different teams.

• The ability to remain calm under pressure and manage multiple priorities.

• Good working knowledge of Microsoft Office, particularly Excel and Outlook.

• High attention to detail, strong organisational skills, and the ability to manage competing priorities effectively.

What we can offer you:

• Competitive salary and annual company bonus

• Excellent pension scheme (company contribution of up to 12%)

• 25 days holiday + bank holidays with the option to buy additional days

• Staff Discount

• Free lunch at our on-site canteen

• A friendly and supportive environment offering exceptional reward and recognition

How to Apply:

We are shaping a future where exceptional service, innovation, and sustainability are at the core of everything we do. If you're looking for a place where you can grow and advance your career, Howdens could be the perfect fit. Join a team that prioritises innovation, safety, and excellence. If you're ready to lead impactful projects and drive meaningful change, we encourage you to apply today.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.

About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

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