Customer Support Specialist (L1)
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What you'll do
- Registration of all client requests in the task management service
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to clients
- Properly escalate unresolved issues to appropriate internal teams
- Providing advice to clients on using the software
- Prioritize and manage several open issues at one time
- Receiving and resolving requests via email
- Acting as the first line of support for GeCo integration
- Creating new instructions in the knowledge base
- Maintain jovial relationships with clients
What they're looking for
- Proficient in written and verbal communication in English and Arabic.
- Basic computer and printer skills
- Introduction to local and global computer networks
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Experienced in using CRM systems, clear understanding of the workflows
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.
Our Mission
At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.
Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.
We're presently expanding our multinational team and seeking a Customer Support Specialist.
Responsibilities
Registration of all client requests in the task management service
Ask customers targeted questions to quickly understand the root of the problem
Provide prompt and accurate feedback to clients
Properly escalate unresolved issues to appropriate internal teams
Providing advice to clients on using the software
Prioritize and manage several open issues at one time
Receiving and resolving requests via email
Acting as the first line of support for all external delivery integrations
Creating new instructions in the knowledge base
Maintain jovial relationships with clients
Proficient in written and verbal communication in English and Arabic.
Basic computer and printer skills
Introduction to local and global computer networks
Hands-on experience with Windows/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Experienced in using CRM systems, clear understanding of the workflows
We offer
Work at a truly international company with a global footprint
Fully remote — work from anywhere
Comprehensive health insurance
2-2 work schedule (2 days on, 2 days off)
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.