Illinois Tool Works·6 days ago
6 days ago
Customer Support Technician
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What you'll do
- Provide technical support for Metal Detection, X-Ray, and Checkweighing products
- Handle customer inquiries
- Escalate complex issues
- Ensure accurate documentation
What they're looking for
- Strong communication skills
- Experience in technical support environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Customer Support Technician to provide technical support for Metal Detection, X-Ray, and Checkweighing products. Handle customer inquiries, escalate complex issues, and ensure accurate documentation. Ideal for candidates with strong communication skills and experience in technical support environments.
Skills
- technical support
- customer service
- root cause analysis
- crm systems
- warranty procedures
- call handling
- escalation management
- product knowledge (metal detection, x-ray, checkweighing)
- documentation
- field service dispatch
- feedback collection
- continuous improvement
- technical training support
- service liaison
- complaint processing
- technical issue diagnosis
- product family knowledge (loma)
- scheduling
Company
Illinois Tool Works
Carol Stream, United States of America
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