Customer Support Technician
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What you'll do
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist in coordinating audiovisual setups and providing video conferencing support.
- Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
- Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
- Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Collaborate with and assist other areas of the IT department on projects and initiatives.
- Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
- Participate in after-hours (evening and weekend) on-call rotation.
- Travel to remote locations to provide support as needed.
- Perform other duties as assigned.
What they're looking for
- High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
- 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
- Ability to quickly learn new systems in a fast-paced environment.
- Strong problem-solving, analytical thinking, and adaptability.
- Able to manage multiple priorities and work independently or in a team.
- Effective under pressure, with strong organizational and time-management skills.
- Must be able to lift 50 pounds.
Nice to have
- Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
- Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position Summary:
Responsible for supporting all technology hardware and software systems in our enterprise
environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks
including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and
troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent
follow-through
Job Responsibilities:
• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft
Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or
replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and
Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.
• Must be able to lift 50 pounds.
Required Skills:
• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise
experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.
Company
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