Customer Support with French
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What you'll do
- Providing HR support services to our client's employees, handling inquiries through incoming phone calls and managing cases submitted via the ticketing system.
- Escalate incidents and communicate issues to the appropriate teams when required.
- Maintain knowledge of customer environments, service level agreements, and support processes.
- Continuously develop product, industry, and service desk knowledge to improve performance and customer satisfaction.
- Approximately 20% of the daily activities will involve calls.
What they're looking for
- French & English - B2 level.
- 1-3 years of experience in Customer Service is an advantage.
- Ability to identify and resolve customer requests using defined procedures.
- Knowledge of incident management and customer support tools.
- Attention to detail and accurate documentation skills.
- Bachelor's degree may be needed.
Nice to have
- Negotiation skills.
- Analytical mindset.
- Customer-oriented communication skills.
- Positive attitude and willingness to learn and develop.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity, and best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
Being part of our team, you will work Monday to Friday, from 09:00 to 18:00, with the possibility of a 10:00–19:00 schedule for one week per month. The role offers a flexible working arrangement, with a hybrid option (one day per week at the office in Bucharest or Brasov) or a fully remote option for candidates based anywhere in Romania (national hiring).
Role summary:
The role involves providing HR support services to our client's employees, handling inquiries through incoming phone calls and managing cases submitted via the ticketing system.
Your mission:
- Escalate incidents and communicate issues to the appropriate teams when required.
- Maintain knowledge of customer environments, service level agreements, and support processes.
- Continuously develop product, industry, and service desk knowledge to improve performance and customer satisfaction.
- Approximately 20% of the daily activities will involve calls.
Required Qualifications:
- French & English - B2 level.
- 1-3 years of experience in Customer Service is an advantage.
- Ability to identify and resolve customer requests using defined procedures.
- Knowledge of incident management and customer support tools.
- Attention to detail and accurate documentation skills.
- Bachelor's degree may be needed.Bachelor's degree may be needed.
Preferred Qualifications:
- Negotiation skills.
- Analytical mindset.
- Customer-oriented communication skills.
- Positive attitude and willingness to learn and develop.
Employee Benefits – Be well, work well, live well • Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.
Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Company
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