CX Optimization Analyst
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What you'll do
- Creation of visually and verbally engaging reports and presentations for clients, leadership teams, and other key stakeholders
What they're looking for
- Passionate and highly skilled in business analytics and data representation
- Knowledgeable in contact center business use of emerging open-source data visualization tools Power BI, Domo etc.
- Skilled in SQL database, Data crunching, Business analytics, and Data analytics
- Deep understanding of A/B testing
- Highly knowledgeable in key metric identification for driving and maintaining healthy business performance
Nice to have
- Python
- Experience in CC contact channels, digital products, Digital transformation solutions
- Conversational AI Optimization (Voice & Digital)
- Client handling
- Web data handling
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders.
The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance.
Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice & Digital), Client handling, and web data handling would be added advantage.
Company
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