Allianz·16 days ago
16 days ago
CX Program Lead
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What you'll do
- lead global CX and VoC implementation initiatives, ensuring technical excellence and operational integrity
- oversee end-to-end scoping, coordination, and delivery of customer insights programmes
What they're looking for
- proven CX management experience
- strong analytical skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Seeking an expert to lead global CX and VoC implementation initiatives, ensuring technical excellence and operational integrity. Oversee end-to-end scoping, coordination, and delivery of customer insights programmes. Ideal for candidates with proven CX management experience and strong analytical skills.
Skills
- cx management
- customer journey design
- customer insights analysis
- voc program management
- customer feedback mechanisms
- data analytics
- journey mapping
- customer analytics
- ticket management
- stakeholder engagement
- cross-functional collaboration
- abs
- unity
- agile product management
- ux/ui design
- data interrogation tools
- light scripting
- ai-driven analytics
- presentation skills
- strategic mindset
- localisation management
- powerpoint
Company
Allianz
Saint, France
Company facts come from this company's own listings. We only show what the postings themselves carry.