NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
5 days ago
Apply with autofill
Apply with autofill
Boston Consulting Group·5 days ago
5 days ago

Cyber Defence Senior Director

London, United KingdomFull-timeHybridSenior · 15+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Boston Consulting Group

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • cybersecurity
  • soc
  • incident response
  • leadership

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Set the strategy, priorities, and performance expectations for global Cybersecurity Operations.
  • Bring monitoring, detection, response, recovery, vulnerability management, and offensive security into a cohesive service.
  • Develop an integrated, end-to-end Security Operations Center capability with clear ownership, handoffs, and service standards.
  • Serve as senior incident commander during major cyber events, coordinating response, recovery, and executive escalation.
  • Oversee threat monitoring, detection engineering, threat hunting, triage, containment, recovery, and post-incident review.
  • Advance attack surface management, vulnerability reduction, offensive security, and adversarial testing.
  • Advance detection engineering through modern approaches including AI/ML-driven analytics, to improve signal quality and reduce time to detect.
  • Strengthen security tooling, automation, telemetry, and integration across cloud, hybrid, and on-premises environments.
  • Lead cyber crisis preparedness through response playbooks, exercises, cross-functional coordination, and continuous improvement.

What they're looking for

  • At least 15 years of progressive cybersecurity leadership experience in complex, global organizations.
  • Deep expertise across SOC, incident response, detection, vulnerability, offensive, and cloud security.
  • Proven success building and maturing globally distributed cybersecurity operations capabilities.
  • Experience leading large, multidisciplinary teams in consulting or similarly complex multinational environments.
  • Calm, decisive leadership during major incidents and high-pressure executive situations.
  • Ability to set strategy, strengthen governance, and improve performance at enterprise scale.

Nice to have

  • CISSP, CISM, GIAC, or equivalent credentials are advantageous, not required.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Locations: London | Gurgaon

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.



What You'll Do

You will lead BCG's global Cybersecurity Operations capability across the firm's full technology environment. Building on the strengths of the existing teams, you will bring security operations and incident response capabilities together into a more connected end-to-end service that improves visibility, reduces exposure, and strengthens BCG's ability to detect, contain, and recover from cyber threats.

Your priorities will include completing the team build-out, maturing key operational processes, and establishing clear ways of working that support global coverage, effective collaboration, and consistent delivery. You will lead and develop a global organization of approximately 36 cybersecurity professionals while setting a clear direction for the continued evolution of the capability.

  • Set the strategy, priorities, and performance expectations for global Cybersecurity Operations.
  • Bring monitoring, detection, response, recovery, vulnerability management, and offensive security into a cohesive service.
  • Develop an integrated, end-to-end Security Operations Center capability with clear ownership, handoffs, and service standards.
  • Serve as senior incident commander during major cyber events, coordinating response, recovery, and executive escalation.
  • Oversee threat monitoring, detection engineering, threat hunting, triage, containment, recovery, and post-incident review.
  • Advance attack surface management, vulnerability reduction, offensive security, and adversarial testing.
  • Advance detection engineering through modern approaches including AI/ML-driven analytics, to improve signal quality and reduce time to detect.
  • Strengthen security tooling, automation, telemetry, and integration across cloud, hybrid, and on-premises environments.
  • Lead cyber crisis preparedness through response playbooks, exercises, cross-functional coordination, and continuous improvement.


What You'll Bring

  • At least 15 years of progressive cybersecurity leadership experience in complex, global organizations.
  • Deep expertise across SOC, incident response, detection, vulnerability, offensive, and cloud security.
  • Proven success building and maturing globally distributed cybersecurity operations capabilities.
  • Experience leading large, multidisciplinary teams in consulting or similarly complex multinational environments.
  • Calm, decisive leadership during major incidents and high-pressure executive situations.
  • Ability to set strategy, strengthen governance, and improve performance at enterprise scale.
  • CISSP, CISM, GIAC, or equivalent credentials are advantageous, not required.


Who You'll Work With

You will report to BCG's CISO and work closely with colleagues across IT, Legal, Privacy, and Communications. You will lead a globally distributed cybersecurity organization and partner across functions to strengthen operational readiness, coordinate major incident response, and improve BCG's resilience. The team works in a collaborative, high-trust environment where clear decision-making, shared accountability, and continuous improvement are essential.



Additional info

We have a strong preference for candidates living in a commutable distance to our London (Canary Wharf) or New Delhi (Gurgaon) offices. 



Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

Company

Boston Consulting Group
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Boston Consulting Group's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

Similar jobs

  • Head of Multi-Asset and Adviser Solutions Technology at vanguardLondon, United Kingdom–match not yet calculated
  • Director, Customer Engagement Planning & Measurement (CEP&M) at Merck / MSDNorth Wales (Upper Gwynedd), United Kingdom–match not yet calculated
  • Director, Legal - Employment at GitLabRemote Ireland; Remote, United Kingdom–match not yet calculated
  • Head of Trade and Working Capital Technology at CitiLondon United Kingdom, United Kingdom–match not yet calculated
  • Head of UK Control Centre at nadaraEdinburgh, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India