Czech Speaking Customer Service Agent For Booking.com - Work Remote In Greece
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What you'll do
- Provide world-class support to Booking.com guests and property partners in the Czech language.
- Resolve travel-related inquiries, including booking modifications, cancellations, and accommodation concerns.
- Serve as an ambassador for the travel industry by ensuring high levels of customer satisfaction and loyalty.
- Utilize internal systems to manage reservations and provide accurate travel information.
- Effectively troubleshoot issues between travelers and service providers to ensure seamless travel experiences.
- Maintain detailed documentation of client interactions within the travel database.
- Participate in ongoing training to stay updated on the latest travel industry protocols and tools.
What they're looking for
- Native or fluent Czech (spoken and written).
- Advanced English communication skills to collaborate with our international team.
- Valid EU passport (mandatory) for this role based in Greece.
- Proven passion for the travel industry and delivering premium customer service.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Flexibility to work in a remote-based role while residing in Greece.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Czech Speaking Customer Service Agent For Booking.com
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with world-leading organizations across the globe. As a trusted leader in European BPO solutions, we pride ourselves on delivering bespoke career opportunities that empower professionals to excel in global markets.
Job Overview
We are currently seeking a motivated professional for a Czech Speaking Customer Service Agent For Booking.com position in Greece, offering a unique opportunity to join the thriving travel industry. This role is perfect for those seeking premium jobs in Greece, providing high-level support to travelers while enjoying a vibrant Mediterranean lifestyle.
Key Responsibilities
- Provide world-class support to Booking.com guests and property partners in the Czech language.
- Resolve travel-related inquiries, including booking modifications, cancellations, and accommodation concerns.
- Serve as an ambassador for the travel industry by ensuring high levels of customer satisfaction and loyalty.
- Utilize internal systems to manage reservations and provide accurate travel information.
- Effectively troubleshoot issues between travelers and service providers to ensure seamless travel experiences.
- Maintain detailed documentation of client interactions within the travel database.
- Participate in ongoing training to stay updated on the latest travel industry protocols and tools.
Requirements
- Native or fluent Czech (spoken and written).
- Advanced English communication skills to collaborate with our international team.
- Valid EU passport (mandatory) for this role based in Greece.
- Proven passion for the travel industry and delivering premium customer service.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Flexibility to work in a remote-based role while residing in Greece.
Benefits
What We Offer
- Competitive Monthly Salary plus 13th and 14th salaries per year.
- Monthly Performance Bonus tailored to your success in the travel sector.
- Fully Paid Relocation Package (including flight, transfer, and hotel upon arrival in Greece).
- Comprehensive, fully paid training provided by industry experts.
- Premium private health insurance coverage.
- The opportunity to build your career in a dynamic, multicultural environment.
- And Much More...
Life in Greece
Living and working in Greece offers an unparalleled quality of life, blending ancient history with a modern, relaxed lifestyle. By securing one of our Czech-speaking jobs, you will enjoy Greece's world-famous sunny weather, breathtaking coastal views, and an incredibly welcoming culture that makes expatriates feel right at home in Greece.
Beyond the professional benefits, the relocation experience to Greece is designed to be seamless, allowing you to immerse yourself in the vibrant gastronomy and social energy that defines the country. We invite you to elevate your career and personal life by accepting this Czech Speaking Customer Service Agent For Booking.com position in Greece, where every day feels like a holiday.
How to Apply
If you are ready to take the next step in your career with one of the most exciting travel industry roles available, we encourage you to click Apply Now and submit your CV. Our team at Mercier Consultancy Group is eager to review your profile and help you start your new journey.
Company
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