Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria
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What you'll do
- Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
- Represent major international brands within the Customer Support Services industry with professionalism and empathy.
- Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions within the internal database systems.
- Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
- Achieve daily and monthly performance metrics to ensure service level agreement excellence.
- Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
What they're looking for
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
- Previous experience in a Customer Support Services role is highly valued but not essential.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Professional demeanor and a genuine passion for providing excellent customer experiences.
- Excellent written and verbal communication skills in English to complement your Czech proficiency.
Nice to have
- Previous experience in a Customer Support Services role is highly valued but not essential.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO solutions firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career growth while providing seamless recruitment experiences for professionals seeking international opportunities, including the most sought-after jobs in Bulgaria.
Job Overview
We are currently seeking a motivated professional to join our team in Sofia for a Czech Speaking Customer Support Representative position in Bulgaria. This role is perfect for a communication-driven individual looking to build a career in the dynamic Customer Support Services industry while enjoying a fully supported international move.
Key Responsibilities
- Provide exceptional, high-quality support to Czech-speaking clients via phone, email, and live chat.
- Represent major international brands within the Customer Support Services industry with professionalism and empathy.
- Resolve technical or administrative inquiries promptly to ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions within the internal database systems.
- Collaborate with cross-functional teams to identify and address recurring customer feedback trends.
- Achieve daily and monthly performance metrics to ensure service level agreement excellence.
- Contribute to a positive, collaborative office culture by sharing insights and best practices with teammates.
Requirements
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your transition to our Czech-speaking jobs in Sofia.
- Previous experience in a Customer Support Services role is highly valued but not essential.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Professional demeanor and a genuine passion for providing excellent customer experiences.
- Excellent written and verbal communication skills in English to complement your Czech proficiency.
Benefits
What We Offer
- Competitive Monthly Salary reflecting the premium nature of the position.
- Fully Paid Training to ensure you are set up for success from day one.
- Comprehensive Health Insurance and wellness benefits.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
- Monthly Performance Bonus linked to your professional achievements.
- €1,500 Signing Bonus (one-time) awarded to all successful new hires.
- Career development opportunities within the Customer Support Services sector in a vibrant, international environment.
Life in Bulgaria
Choosing to pursue jobs in Bulgaria means stepping into a country where rich history meets modern innovation. Bulgaria offers a perfect balance of pleasant, sunny weather and a vibrant social scene, making it a favorite destination for international professionals. Whether you are exploring the mountainous landscapes or the beautiful Black Sea coast, you will find that living in Bulgaria provides a fantastic quality of life.
Beyond the professional landscape, Bulgaria boasts an incredibly affordable cost of living and a world-renowned culinary scene that you will enjoy daily. With our comprehensive relocation package, starting your new journey in Bulgaria is stress-free, allowing you to settle in quickly and focus on your new Czech Speaking Customer Support Representative position in Bulgaria while meeting colleagues from all over the globe.
How to Apply
If you are ready to take the next step in your career and join a top-tier team in a beautiful European capital, please click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your adventure in the Customer Support Services industry.
Company
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