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Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Daily Banking People Lead (all genders)
As a Daily Banking People Lead, in our Daily Banking Team you will play a pivotal role in guiding and supporting our Customer Service Specialists. You will be the primary point of contact for the team, ensuring their needs and concerns are addressed, and fostering a positive and collaborative work environment. We believe that a personalized employee experience is driving a team’s success! Therefore, we are looking for curious, honest and passionate individuals who are motivated to lead, mentor, and develop their team’s skills in customer service, ultimately contributing to an outstanding customer experience.
You will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities and skills
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