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Jobs / Customer Success Manager in India
2 months ago
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Vertiv·2 months ago
2 months ago

Data Center Engineer-CSM

Mumbai, IndiaMid · 4-5 yearsCustomer Success Manager

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Top 10%Top 10%: 71 out of 100

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Must-have skills for this role

  • troubleshooting
  • decision-making
  • communication
  • mechanical knowledge

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What you'll do

  • Decision-making – shift engineers receive competing maintenance issues and must be able to determine the best order of priority
  • Communication skills – they must effectively communicate with subordinates, supervisors, and other shift engineers to coordinate and delegate tasks and devise process improvements
  • Troubleshooting – to help keep production running smoothly, shift engineers have to quickly assess and identify equipment malfunctions
  • Time management – work assigned to shift engineers must be completed before the next shift starts, which requires strong time management
  • Mechanical knowledge – shift engineers utilize several different machines and equipment and must be able to do so safely and correctly. They must also be competent in maintaining these machines and equipment.

What they're looking for

  • Minimum 4-5 years’ experience for Diploma & for degree Min. 2-3 years, out of his experience he should have relevant experience of at least 2-5 years of Data Center operations facilities.
  • An Diploma / Graduate Degree in a technical field (Electrical Engg.).
  • An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, facilities, etc.).
  • The candidate needs to be a self-starter and independent worker.
  • Ability to solve problems at their root, stepping back to understand the broader context.
  • Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts.
  • Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
  • Shows good judgment and instincts in decision making under pressure.
  • Ability to prioritize in complex, fast-paced environment.
  • Proactively and continually improve his/her level of knowledge about Vertiv’s business and relevant technologies.
  • Able to demonstrate his ability to take ownership of technical issues brought to him by customer base. If the candidate is unable to resolve certain issues by themselves, he should demonstrate a willingness to actively engage other support teams to drive it to resolution.
  • An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Shift Engineer Skills and Qualifications
When hiring candidates for shift engineer positions, employers prefer the following skills and abilities:
Decision-making – shift engineers receive competing maintenance issues and must be able to determine the best order of priority
Communication skills – they must effectively communicate with subordinates, supervisors, and other shift engineers to coordinate and delegate tasks and devise process improvements
Troubleshooting – to help keep production running smoothly, shift engineers have to quickly assess and identify equipment malfunctions
Time management – work assigned to shift engineers must be completed before the next shift starts, which requires strong time management
Mechanical knowledge – shift engineers utilize several different machines and equipment and must be able to do so safely and correctly. They must also be competent in maintaining these machines and equipment.

BASIC QUALIFICATIONS

· Minimum 4-5 years’ experience for Diploma & for degree Min. 2-3 years, out of his experience he should have relevant experience of at least 2-5 years of Data Center operations facilities. 
· An Diploma / Graduate Degree in a technical field (Electrical Engg.).
· An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, facilities, etc.).
· The candidate needs to be a self-starter and independent worker.
· Ability to solve problems at their root, stepping back to understand the broader context.
· Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts.
· Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· Shows good judgment and instincts in decision making under pressure.
· Ability to prioritize in complex, fast-paced environment.
· Proactively and continually improve his/her level of knowledge about Vertiv’s business and relevant technologies.
· Able to demonstrate his ability to take ownership of technical issues brought to him by customer base. If the candidate is unable to resolve certain issues by themselves, he should demonstrate a willingness to actively engage other support teams to drive it to resolution.
An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.

Company

Vertiv
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Vertiv's careers site·first seen 31 Aug 2026·last verified 11 Sept 2026·How we source jobs

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