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Jobs / Customer Service Team Lead in United Kingdom
4 days ago
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Lyreco·4 days ago
4 days ago

DC Team Leader

Bristol, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • customer service
  • supervisory skills
  • communication skills
  • interpersonal skills

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What you'll do

  • Support the RDC Manager to manage a team of Delivery Drivers, providing relief cover for holidays, sickness and training when needed.
  • Fully flexible, occasionally travel to other depots, Edinburgh and Aberdeen.
  • To load and unload truckers where applicable to deliver orders, which may be furniture or General Office Products, to the customer and maintain a high level of customer service.
  • Assist in the unloading / breakdown of pallets and the sortation of goods into route order as required.
  • To assist with random vehicle checks making sure that items loaded are correct.
  • Undertake weekly vehicle checks for damage, wear, and tear. Report any mechanical faults, GV9 offences or accidents at the earliest opportunity.
  • Be involved in recruiting new staff members.

What they're looking for

  • Basic knowledge of Highway Code and regulations relating to the operation of delivery vehicles
  • Basic working knowledge of tachographs and EU regulations relating to the working time directive.
  • Good supervisory and communication skills
  • Ability to schedule, plan and meet deadlines.
  • This job role requires regular contact with the company’s customer base so excellent customer service and interpersonal skills are essential.
  • Must have C1 license, CPC & Tacho card must be in date.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

 

Team Leader

Location – Bristol

Salary – £39,425k per annum

Hours of Work – Monday to Friday (45 hours per week)

Contract: Permanent

Lyreco are the market leader in Workplace Solutions and specialise in providing workplace solutions to businesses globally, across a variety of sectors.


Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for a Team Leader to join our Bristol Team.

As a Distribution Team Leader your responsibilities are:

  • Support the RDC Manager to manage a team of Delivery Drivers, providing relief cover for holidays, sickness and training when needed.
  • Fully flexible, occasionally travel to other depots, Edinburgh and Aberdeen.
  • To load and unload truckers where applicable to deliver orders, which may be furniture or General Office Products, to the customer and maintain a high level of customer service.
  • Assist in the unloading / breakdown of pallets and the sortation of goods into route order as required.
  • To assist with random vehicle checks making sure that items loaded are correct.
  • Undertake weekly vehicle checks for damage, wear, and tear. Report any mechanical faults, GV9 offences or accidents at the earliest opportunity.
  • Be involved in recruiting new staff members.

The ideal Distribution Team Leader will:

  • Basic knowledge of Highway Code and regulations relating to the operation of delivery vehicles
  • Basic working knowledge of tachographs and EU regulations relating to the working time directive.
  • Good supervisory and communication skills
  • Ability to schedule, plan and meet deadlines.
  • This job role requires regular contact with the company’s customer base so excellent customer service and interpersonal skills are essential.
  • Must have C1 license, CPC & Tacho card must be in date.

What you'll get

Alongside a salary of £39,425, you'll receive:

  • 31 days holiday, inclusive of bank holidays.
  • Pension & Life Assurance Scheme.
  • Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
  • 2 fully paid community volunteering days each year.
  • Grow Our Own Talent Programme – promoting internal career development.
  • Referral Scheme.
  • Long Service Awards – to celebrate your career milestones.
  • Opportunity for career break – after 3 yrs of service
  • Sports & Social Club – access to discounted trips and excursions.
  • All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

Ready to create something great? Apply today.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

​​​​​​​Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

Agency CV’s will not be accepted.

#INDHPUK

Company

Lyreco
Bristol, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Lyreco's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

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