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Mecca·5 hours ago
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DC Team Leader - Night Shift (FTC)

Victoria, CanadaMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in Canada.

Must-have skills for this role

  • leadership
  • people management
  • operational excellence
  • safety management

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What you'll do

  • Lead, coach and develop team members, building capability, accountability and a high-performing team culture.
  • Coordinate labour and resources effectively to respond to changing volumes and business requirements.
  • Monitor operational performance throughout the shift, taking action to address issues and ensure targets and KPIs are achieved.
  • Drive operational excellence by maintaining standards, identifying practical solutions and supporting continuous improvement initiatives.
  • Communicate and collaborate across teams and shifts, providing clear handovers to ensure continuity across the operation.

What they're looking for

  • Previous leadership experience within a warehouse, Distribution Centre or similarly fast-paced operational environment.
  • Strong operational capability , with the ability to use data and KPIs to drive performance, manage competing priorities and respond effectively to changing volumes.
  • Confident people leadership skills , with the ability to communicate clearly, build strong relationships, coach and develop others, and provide constructive feedback when needed.
  • A safety and improvement mindset , with a strong commitment to operational standards, practical problem-solving and continuous improvement.
  • You are available to work Night Shift for the duration of this fixed-term opportunity, bringing reliability, initiative and a commitment to leading by example and demonstrating our company values.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are looking for an experienced and motivated Team Leader to join our Night Shift leadership team on a fixed-term contract until January 2028.

 

This is a fantastic opportunity for someone who is passionate about people, operational excellence and continuous improvement, and wants to make a meaningful contribution to the success of the Distribution Centre.

The Role You Could Play:  

In this position, you’ll lead and motivate your team to deliver daily operational targets while maintaining a strong focus on Safety, Quality, Productivity and Service.

You’ll create a positive and inclusive environment where team members feel supported to perform at their best, while ensuring operational standards are consistently met. Working closely with Operations Managers, Team Leaders and other shifts, you’ll help keep the operation running smoothly.

  • Lead, coach and develop team members, building capability, accountability and a high-performing team culture. 

  • Coordinate labour and resources effectively to respond to changing volumes and business requirements. 

  • Monitor operational performance throughout the shift, taking action to address issues and ensure targets and KPIs are achieved. 

  • Drive operational excellence by maintaining standards, identifying practical solutions and supporting continuous improvement initiatives. 

  • Communicate and collaborate across teams and shifts, providing clear handovers to ensure continuity across the operation. 

What You Will Bring:  

You’re a confident and capable people leader who thrives in a fast-paced operational environment. You’re comfortable navigating changing priorities, using data to guide decisions and keeping your team focused on delivering great outcomes. You lead by example, build strong relationships and bring a practical, solutions-focused approach to everything you do. 

  • Previous leadership experience within a warehouse, Distribution Centre or similarly fast-paced operational environment. 

  • Strong operational capability, with the ability to use data and KPIs to drive performance, manage competing priorities and respond effectively to changing volumes. 

  • Confident people leadership skills, with the ability to communicate clearly, build strong relationships, coach and develop others, and provide constructive feedback when needed. 

  • A safety and improvement mindset, with a strong commitment to operational standards, practical problem-solving and continuous improvement. 

You are available to work Night Shift for the duration of this fixed-term opportunity, bringing reliability, initiative and a commitment to leading by example and demonstrating our company values. 

 

Your Life At MECCA 

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way! 

Some of our other team member benefits include: 

  • Professional development programs and first-class digitised learning  

  • Health and wellbeing initiatives  

  • Reward and recognition programs  

  • Generous discounts to spoil yourself and your immediate family, as well as a generous product allowance, subject to company policy  

There are also so many other ways you’ll be made to feel part of the MECCA story, as we love to celebrate, surprise and delight our team along the way.

Company

Mecca
Victoria, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from mecca's careers site·first seen 9 Sept 2026·last verified 9 Sept 2026·How we source jobs

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