Deliverability Specialist
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About this role
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
Overview of Role
- Deliverability Advisor: Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
- Migration Management: Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.
- ISP Relations: Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.
- Performance Analysis: Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.
- Strategic Improvement: Provide guidance and recommendations to help improve deliverability performance over time.
- Enablement: Help build understanding of deliverability best practices across internal teams and with external customers.
- Product Collaboration: Partner with engineering and product teams to support customer success and inform product direction.
What We're Looking For
- 8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms)
- This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook
- Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement
- Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions
- Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
- Ability to manage multiple customer situations at once, prioritizing based on urgency and impact
- Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
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Right to Work Notice
Right to Work Notice (Spanish)
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