Delivery Station Supervisor
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What you'll do
- Report to the station manager, be responsible for on-site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the sation
- Master the delivery process and monitor the efficiency and quality of driver delivery
- Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system
- Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee
What they're looking for
- Experience in on-site operational coordination
- Ability to monitor delivery efficiency and quality
- Experience with SOP implementation and staff training
- Strong communication skills for collaborating with customer service teams
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
1 . Report to the station manager, be responsible for on-site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the sation; 2. Master the delivery process and monitor the efficiency and quality of driver delivery. 3. Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system. 4. Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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Company
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