DELTIN SELECT ASSOCIATE

Job description for Deltin Select Associate

The Deltin Select Associate is responsible for providing exceptional customer service to high-value players and enrolling them in the casino’s loyalty program. This role requires an individual who is customer-focused, able to establish and maintain strong relationships with clients, and has excellent communication and problem-solving skills.

Key Responsibilities:

·        Build and maintain relationships with guests who enroll with the loyalty program, and provide a high level of personalized customer service.

·        Manage and monitor loyalty guest accounts to ensure that they receive the appropriate level of service and benefits.

·        Enroll and educate new guests in the casino’s loyalty program, explain benefits and requirements, and provide ongoing support.

·        Monitor player activity and provide feedback to the marketing and management teams on player behavior, preferences, and needs.

·        Handle loyalty guest complaints and resolve issues in a timely and satisfactory manner.

·        Maintain a high level of confidentiality and discretion in dealing with VIP clients.

·        Collaborate with other departments to ensure that loyalty guests receive a seamless and enjoyable experience.

·        Maintain accurate records of loyalty guest activities including guests visits and contact information.

·        Follow all company policies, procedures, and regulations to ensure compliance with relevant laws and regulations

Qualifications and Requirements:

·        Minimum HSSC pass; bachelor’s degree preferred.

·        Minimum of 2-3 years of experience in a customer service role, preferably in a casino or hospitality environment.

·        Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.

·        Excellent problem-solving skills and ability to handle difficult situations in a calm and professional manner.

·        Ability to work a flexible schedule, including nights, weekends, and holidays.

·        Experience with casino loyalty programs and player tracking systems preferred.

·        Strong organizational skills and attention to detail.

·        Ability to maintain a high level of confidentiality and discretion.

·        Proficient in Microsoft Office and other computer systems used for tracking player activity and managing guest accounts

Overall, the Deltin Select Associate is responsible for enrolling and providing exceptional customer service to guests. They must have strong communication, problem-solving, and organizational skills, as well as the ability to work a flexible schedule. Experience in a customer service role, preferably in a casino or hospitality environment, is preferred.