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Jobs / Customer Service Manager in Singapore
2 days ago
Nanyang Technological University (NTU)·Other·2 days ago
2 days ago

Deputy Director, Programme Lead, GEMBA

NTU Main Campus, SingaporeSenior · 10-15 years

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About this role

Nanyang Technological University, Singapore is a leading global university committed to nurturing leaders and creating societal impact through education, research, and service. Nanyang Business School invites applications for the role of Programme Lead, Global EMBA Programme.

This is a senior leadership role responsible for driving the strategic growth, market positioning, recruitment, admissions, operations, stakeholder engagement, and business development of the Global Executive MBA programme. The role offers the opportunity to shape a high-impact executive education platform, work closely with senior business leaders and faculty, and contribute to the School’s graduate and lifelong learning ambitions.

Why Join NTU

  • Opportunity to lead and grow a flagship executive education programme.

  • Exposure to senior executives, entrepreneurs, faculty, alumni, corporate partners, and international stakeholders.

  • Meaningful role in developing leaders and strengthening industry engagement.

  • Collaborative university environment with opportunities for professional development and cross-functional partnership.

  • Contribution to the continued growth of graduate management education and lifelong learning.

Key Responsibilities

  • Lead the strategic planning and growth of the Global EMBA programme in alignment with School and University priorities.

  • Provide direction for marketing, recruitment, admissions, brand positioning, market messaging, and recruitment pipeline performance.

  • Oversee programme operations to ensure smooth delivery of classes, global modules, study trips, company visits, events, student services, and faculty support.

  • Build and maintain senior-level relationships with students, alumni, faculty, corporate clients, industry associations, HR and learning leaders, international partners, and internal stakeholders.

  • Manage programme budgets, revenue, costs, marketing spend, enrolment performance, student satisfaction, and operational quality.

  • Lead and develop cross-functional teams supporting marketing, recruitment, admissions, operations, business development, and programme administration.

  • Prepare reports and recommendations on recruitment, financial performance, student experience, operational risks, partnerships, pricing, and programme improvement.

​

Requirements:

Must-Have

  • Bachelor’s degree from a recognised university.

  • At least 10-15 years of relevant experience, including 5 years in a leadership role, with strong expertise in strategic leadership, business development, executive programme management, recruitment, admissions, and stakeholder engagement.

  • Significant relevant experience in executive education, EMBA, MBA, business school programmes, corporate training, executive learning, professional education, or a related field.

  • Proven experience in at least several of the following areas: marketing, recruitment, admissions, programme operations, business development, corporate client management, student experience, or stakeholder engagement.

  • Experience working with senior executives, faculty members, alumni, corporate clients, and senior internal stakeholders.

  • Strong leadership, communication, stakeholder management, project management, problem-solving, and operational skills.

  • Strong financial and performance management capability, including budget monitoring, revenue tracking, reporting, and resource planning.

  • Proficiency in both English and Chinese for professional communication to support engagement with English-speaking and Chinese-speaking students, alumni, corporate clients, partners, and other stakeholders.

  • Ability to support evening or weekend programme activities and travel where required.

Good-to-Have

  • MBA, EMBA, Master’s degree, or postgraduate qualification in business, education, management, marketing, or a related discipline.

  • Experience in a university, business school, executive education provider, corporate academy, consulting firm, or professional services environment.

  • Experience developing short courses, certificate programmes, or executive workshops.

  • Regional or international market exposure.

Key Competencies

  • Executive education expertise.

  • Strategic programme leadership.

  • Marketing, recruitment, and admissions capability.

  • Business development and corporate client management.

  • Programme operations and delivery excellence.

  • Financial and performance management.

  • Student experience and stakeholder engagement.

  • Team leadership and cross-functional collaboration.

  • Senior-level communication and influencing skills.

  • Data-informed decision-making.

Performance Indicators

  • Global EMBA applications and enrolments.

  • Quality of admitted candidates.

  • Recruitment conversion rate.

  • Programme revenue and budget performance.

  • Marketing return on investment.

  • Student satisfaction and Net Promoter Score.

  • Alumni engagement and referral rate.

  • Corporate client engagement.

  • Operational quality and service standards.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

OtherH1B sponsor likely
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