Desktop Support Technician Sr
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What you'll do
- Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure
- Follow all Scottish Rite for Children policies, procedures, standards, and guidelines
- Perform all work in accordance with the spirit of our Care Rite core values
- Responsible for maintaining inventory of assigned software licenses and hardware
- Develop and maintain assigned documentation (procedures, guides, etc.)
- Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)
What they're looking for
- High school diploma or equivalent required
- Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment
Nice to have
- CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Desktop Support Technician SrLocation:
Frisco - Ambulatory Surgical CenterAdditional Posting Details:
Job Description:
Duties/Responsibilities
Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure
Follow all Scottish Rite for Children policies, procedures, standards, and guidelines
Perform all work in accordance with the spirit of our Care Rite core values
Responsible for maintaining inventory of assigned software licenses and hardware
Develop and maintain assigned documentation (procedures, guides, etc.)
Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)
Required Skills/Abilities
High school diploma or equivalent required
CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop
Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment
Working Environment
Working conditions: Inside
Working Position: Sitting
Physical Demands: Medium
Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending
An Individual in this position will be required to list or carry weight in this group: 11-24 lbs
Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking
An Individual in this position will be exposed to: Inside/Outside environment
Company
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