Digital Agency Operations Director (Remote)

About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You’ll Own

• Lead 7 leaders and a team of 35

• Drive KPI performance + client ROI

• Capacity planning, hiring, profitability

• Enforce SOPs, playbooks, accountability

• Remove roadblocks, ensure delivery quality

What You Bring

• 8+ years experience (4+ in marketing/project mgmt)

• 4+ years managing 10+ (scaled 50–100 teams)

• Strong across digital channels (SEO, paid, web, etc.)

• Proven in $15M-$50M+ environments

• Systems + KPI-driven operator

• Strong leader, highly organized, data-driven

• Agency experience + EOS familiarity (asset)

• Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes

Not for You If

• You avoid tough calls or accountability

• You prefer strategy over execution ownership

• You can’t operate in high-performance environments

Why Jumpfactor

• 100% remote, high-performance team

• 5X growth trajectory

• Paid learning + development

• High ownership and impact

Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.