Digital Banking Support Specialist
Sign up free to see how well your resume matches this role.
What you'll do
- Provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services
- Assist customers and employees with questions and troubleshooting
- Support customer onboarding and product maintenance
- Help ensure digital banking issues are resolved accurately and efficiently
- Work closely with the Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience
What they're looking for
- Customer-focused
- Tech-savvy
- Strong problem-solving skills
- Strong communication skills
- Comfortable learning and working with technology
Nice to have
- Prior banking experience
- Digital banking experience
- Treasury management experience
- Customer service experience
- Operations experience
- Technology-related experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
DIGITAL BANKING SUPPORT SPECIALIST
Redwood Capital Bank is seeking a customer-focused, tech-savvy individual to join our team as a full-time Digital Banking Support Specialist.
In this role, you’ll provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services. You’ll assist customers and employees with questions and troubleshooting, support customer onboarding and product maintenance, and help ensure digital banking issues are resolved accurately and efficiently.
We’re looking for someone who enjoys helping people, is comfortable learning and working with technology, and has strong problem-solving and communication skills. This position works closely with our Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience for our customers.
Prior banking, digital banking, treasury management, customer service, operations, or technology-related experience is preferred.
Starting pay: $26.00 – $31.00 per hour, depending on experience. Full-time employees also enjoy a competitive benefits package including paid time off, paid holidays, health benefits, and a 401(k) retirement plan with employer match.
If you’re interested in combining customer service, banking, and technology while building your career with a local community bank, we’d love to hear from you. Apply today!
Redwood Capital Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.
Member FDIC | Equal Housing Lender
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.