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Citi·BFSI·4 days ago
4 days ago

Digital Senior Group Manager - Director - SAO PAULO

Sao Paulo Sao Paulo Brazil, BrazilSenior · 15+ yearsCustomer Service Manager

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Must-have skills for this role

  • commercial banking
  • commercial credit
  • team leadership
  • people management

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward.
  • Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB).
  • Oversee the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes.
  • Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times.
  • This people leadership role is responsible for leading a team of Relationship Managers (RMs).
  • These RMs are responsible for actively calling on clients to deepen relationships and proactively owning, responding to and anticipating future needs, challenges or risks, in addition to identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
  • Attracting, retaining and motivating a team, along with responsibility for managing a budget and meeting team sales goals.
  • Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What they're looking for

  • 15+ years of experience
  • In-depth knowledge of all aspects of commercial banking including strong commercial credit knowledge and an ability to quickly learn new products and services
  • Possesses sound judgment and is creative in providing credit/deposit solutions to bank clients
  • Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions
  • Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
  • Ability to work effectively in team setting
  • Able to effectively interact with a variety of internal and external constituencies
  • Proven track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent
  • Proven leadership ability with excellent interpersonal communication skills
  • Must be able to express a sound opinion, able to agreeably present another viewpoint
  • Must have a sharp business development focus and demonstrate innovative approaches
  • Able to quickly adapt priorities based on the latest data insights

Nice to have

  • Master’s degree preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The Digital Senior Group Manager manages multiple teams through other managers.  In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business.  Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.  Excellent communication skills required in order to negotiate internally, often at a senior level.  Some external communication/negotiation may be necessary.  Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).  Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:

  • Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward.
  • Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB).
  • Oversee the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes.
  • Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times.
  • This people leadership role is responsible for leading a team of Relationship Managers (RMs).
  • These RMs are responsible for actively calling on clients to deepen relationships and proactively owning, responding to and anticipating future needs, challenges or risks, in addition to identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
  • Attracting, retaining and motivating a team, along with responsibility for managing a budget and meeting team sales goals.
  • Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 

Qualifications:

  • 15+ years of experience
  • In-depth knowledge of all aspects of commercial banking including strong commercial credit knowledge and an ability to quickly learn new products and services
  • Possesses sound judgment and is creative in providing credit/deposit solutions to bank clients
  • Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions
  • Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
  • Ability to work effectively in team setting
  • Able to effectively interact with a variety of internal and external constituencies
  • Proven track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent   
  • Proven leadership ability with excellent interpersonal communication skills
  • Must be able to express a sound opinion, able to agreeably present another viewpoint
  • Must have a sharp business development focus and demonstrate innovative approaches
  • Able to quickly adapt priorities based on the latest data insights

Education:

  • Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Sao Paulo Sao Paulo Brazil, Brazil

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 18 Sept 2026·last verified 21 Sept 2026·How we source jobs

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