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Jobs / Customer Support Specialist in United States of America
1 month ago
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Sevencounties·1 month ago
1 month ago

Direct Support Specialist, Full time - Addictions

Louisville, United States of AmericaFull-timeMid · 2-5 yearsCustomer Support Specialist

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Top 10% of NextRaise users matched against Customer Support Specialist roles in United States.

Must-have skills for this role

  • first aid
  • cpr
  • verbal de-escalation
  • interpersonal skills

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About this role


Job Description:

This position is working 3rd shift

To be considered for this position, you must have a valid driver's license and no more than 6 points on your driving record.

ESSENTIAL JOB FUNCTIONS

Teaches, models, and coaches activities of daily living (ADL) (e. g., personal hygiene, housekeeping, meal preparation, money management, educational and vocational goal-setting, nutrition needs); monitors performance of ADL skills and provides therapeutic feedback. Teaches psychoeducation classes on recovery (e. g., medication side effects, ADL, communication skills, stress management strategies). Plans and facilitates community-based activities (e. g., medical appointments, grocery shopping, leisure/recreation/socialization); facilitates access to community resources (e. g., AA/NA meetings, school, job placement). Contributes to safe and therapeutic environment by practicing verbal de-escalation and, as authorized, other behavior management techniques. Serves as “ambassador” of SCS and its clients by integrating clients into the community and educating community members about people with disabilities and about SCS’s services and programming. Collaborates with community systems on behalf of individuals served (e. g., school, landlord, family, transportation provider, employer). Provides transportation (e. g., driving SCS van or personal vehicle), ensuring adherence to standard safety practices (e. g., driver certification, seat belts, child safety seats); teaches and facilitates use of public transportation systems.  Provides personal care, as needed (e. g., personal hygiene, toileting, laundry, meal preparation, safe eating techniques).   Administers First Aid and CPR, as needed. Supervises self-administered medication, depending on the specific clinical program’s protocols. Identifies assigned clients’ food and/or medication allergies and exercises reasonable care to avoid exposure to allergens.  Communicates information relevant to care, treatment, and services, with other SCS staff members and, as authorized, with non-SCS providers, to ensure appropriate level and quality of care.     May take responsibility for specific assignments within the program (e. g., food programs, admissions at Crisis Stabilization Unit). Documents services and care provided by timely completing various forms (e. g., attendance records, daily logs, shift/progress notes, incident reports, time reports in accordance with SCS and regulatory standards. Maintains confidentiality of protected health information, consistent with SCS procedures and state and federal law.    Assist with discharge planning as needed. Provide support for additional training needs of direct support staff as needed. Attends and participates in all required staff and service planning meetings and trainings.

EDUCATION

  • High school diploma or equivalent required. 

               

EXPERIENCE

  • Zero to one year full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
  • Ability to provide nurturing attention and care to individuals with disabilities. 
  • Ability to communicate with verbal and nonverbal individuals. 
  • Good interpersonal skills. 
  • Teaching skills. 
  • Patience and empathy. 
  • Maturity and judgment.

PHYSICAL DEMANDS/REQUIREMENTS

  • Position involves considerable physical exertion, lifting a maximum of 100 pounds, with frequent lifting and/or carrying of objects weighing up to 50 pounds. 
  • May include frequent lifting of patients.
  • 18 years of age or older. 
  • Valid driver’s license. 
  • Proof of automobile liability insurance. 
  • Positive driving record. 

Time Type:

Full time

Company

Sevencounties
Louisville, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Sevencounties's careers site·first seen 9 Jul 2026·last verified 8 Sept 2026·How we source jobs

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