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Jobs / Customer Service Manager in Canada
1 month ago
Royal Bank of Canada·1 month ago
1 month ago

Director, AI Product Community & Adoption

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • ai product management
  • community management
  • behavioural adoption strategy
  • change management

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About this role

Join us as Director, AI Product Community & Adoption to lead the growth and adoption of RBC's agentic AI platform. Drive end-user engagement, community development, and behavioural change across the enterprise. Ideal for experienced leaders in product marketing, community management, or enterprise adoption.

Skills

  • ai product management
  • change management
  • user research
  • community management
  • program management
  • event management
  • product enablement
  • product communications
  • adoption strategy
  • structured user research
  • community measurement
  • feedback loop management
  • product roadmap
  • banking industry knowledge
  • written communication
  • verbal communication
  • ai agent demonstration
  • banking workflows
  • adoption barriers analysis
  • adkar
  • kotter
  • big data analytics
  • software engineering
  • software product design
  • coaching
  • critical thinking
  • decision making
  • video production
  • digital content creation
  • slack

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 31 Aug 2026·last verified 11 Sept 2026·How we source jobs

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