NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Singapore
2 days ago
Apply with autofill
Apply with autofill
Control-risks-6·2 days ago
2 days ago

Director

Central Singapore, SingaporeFull-timeSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at control-risks-6

How you compare FREE

?
Your scoreYour score: not yet known
→
32
Top 10%Top 10%: 32 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Singapore.

Must-have skills for this role

  • forensic accounting
  • investigations
  • compliance
  • e-discovery

PDF or DOCX · no account needed

Apply faster with autofill FREEcontrol-risks-6 uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Originate, scope and convert forensic accounting, compliance and investigation opportunities primarily in South East Asia.
  • Deep understanding of the various types of investigations and forensic accounting assignments, including the use and applications of technology in investigations.
  • Act as a line manager leading the Forensics Singapore-based team members, providing support with team development and training.
  • End to end case management of investigations, anti-fraud and anti-corruption risk management services as well as financial, technical accounting, and other analysis relating to litigation.
  • Management of existing and new client relationships, delivering best in class service and ensuring full compliance with applicable laws.
  • Development and delivery of reports, proposals and pitches.
  • Being pro-active and aware of market trends, industry-specific developments, including a solid understanding of digital forensics, e-discovery and data analytics tools.
  • Managing project economics.
  • Providing forensic accounting technical leadership.

What they're looking for

  • Proven experience of operating successfully at a senior level, with a track record of sourcing and converting business development leads with the legal buyer community in key South-East Asia/ Greater China/ South Asia markets.
  • Deep understanding and experience of scoping and delivering different types of investigations (internal, regulatory and cross-border), forensic accounting and proactive fraud and compliance risk assessment projects, including the use and application of technology in their delivery.
  • Knowledge of the popular dispute resolution mechanisms (mediation, arbitration, litigation) and the role forensics can play in each.
  • Knowledge of key South-East Asia/ Greater China/ South Asia countries and experience of executing tasks in those jurisdictions as well as further afield.
  • Extensive forensic accounting experience.
  • Deep knowledge of local and extra-territorial regulatory drivers and enforcement trends
  • Preparation of detailed complex report for clients, tribunals, regulators and court proceedings.
  • Deep understanding of investigation techniques and procedures
  • Management of investigative assignments and projects relating to proposed, pending or active litigation.
  • Deep knowledge of our industry and competitors.
  • Demonstrate an understanding of delivering higher value/margin services.
  • Educated to degree level or equivalent

Nice to have

  • Big 4 or Mid-Tier accounting firm experience
  • In-house investigations and/or compliance experience
  • Native English speaker and Mandarin Chinese or other regional languages (spoken, written, reading)
  • Proactive fraud/corruption risk management experience

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Role purpose

This position will lead complex disputes, compliance-driven reviews and investigations, using forensic accounting and technology solutions, in the South-East Asia/ Greater China/ South Asia / Australia region and the broader Asia Pacific Region while coordinating with counterparts in our offices worldwide.

This position will also play a key role in generating opportunities with new and existing clients in the region, by leveraging existing resources as well as building new capabilities

Role tasks and responsibilities

 Originate, scope and convert forensic accounting, compliance and investigation opportunities primarily in South East Asia.
 Deep understanding of the various types of investigations and forensic accounting assignments, including the use and applications of technology in investigations.
 Act as a line manager leading the Forensics Singapore-based team members, providing support with team development and training.
 End to end case management of investigations, anti-fraud and anti-corruption risk management services as well as financial, technical accounting, and other analysis relating to litigation.
 Management of existing and new client relationships, delivering best in class service and ensuring full compliance with applicable laws.
 Development and delivery of reports, proposals and pitches.
 Being pro-active and aware of market trends, industry-specific developments, including a solid understanding of digital forensics, e-discovery and data analytics tools.
 Managing project economics.
 Providing forensic accounting technical leadership.

Requirements

Knowledge and experience

Essential

 Proven experience of operating successfully at a senior level, with a track record of sourcing and converting business development leads with the legal buyer community in key South-East Asia/ Greater China/ South Asia markets.

 Deep understanding and experience of scoping and delivering different types of investigations (internal, regulatory and cross-border), forensic accounting and proactive fraud and compliance risk assessment projects, including the use and application of technology in their delivery.

 Knowledge of the popular dispute resolution mechanisms (mediation, arbitration, litigation) and the role forensics can play in each.

 Knowledge of key South-East Asia/ Greater China/ South Asia countries and experience of executing tasks in those jurisdictions as well as further afield.

 Extensive forensic accounting experience.

 Deep knowledge of local and extra-territorial regulatory drivers and enforcement trends

 Preparation of detailed complex report for clients, tribunals, regulators and court proceedings.

 Deep understanding of investigation techniques and procedures

 Management of investigative assignments and projects relating to proposed, pending or active litigation.

 Deep knowledge of our industry and competitors.

 Demonstrate an understanding of delivering higher value/margin services.

Preferred

 Big 4 or Mid-Tier accounting firm experience

 In-house investigations and/or compliance experience

 Native English speaker and Mandarin Chinese or other regional languages (spoken, written, reading)

 Proactive fraud/corruption risk management experience

Qualifications and specialist skills

Essential

 Educated to degree level or equivalent

 Internationally recognised accounting qualifications (such as CFE/CPA/CFA)

 Proficient IT skills

 Considerable familiarity with e-discovery and other electronic data analysis tools

 Demonstrable commercial acumen

 Specialist investigation or dispute resolution skills

Company

Control-risks-6
Central Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Control Risks 6's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Director, Global Category Lead - Cybersecurity at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Enterprise Software at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Infrastructure at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Sr. Director, Technology BU Interface – International (Orthopaedics) at Johnson & JohnsonSingapore, Singapore–match not yet calculated
  • Director, Commercial Operation Vision Care APAC at alconQueenstown, Singapore–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Singapore
  • Customer Service Representative jobs in Singapore
  • Customer Service Team Lead jobs in Singapore
  • Customer Experience Specialist jobs in Singapore
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom