NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Canada
6 days ago
Apply with autofill
Apply with autofill
Desjardins·6 days ago
6 days ago

Director

Lévis, CanadaFull-timeHybridSenior · 10+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at desjardins

How you compare FREE

?
Your scoreYour score: not yet known
→
35
Top 10%Top 10%: 35 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Canada.

Must-have skills for this role

  • develops talent
  • drive results
  • strategic mindset
  • business insight

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support the vice-president by helping define strategic priorities
  • Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried out in a performance management context. Apply management and communication practices encouraging change management, talent attraction and retention, skills development, mobilization and diversity, consistent with the organization’s values
  • Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction
  • Support the administrative unit’s business plan by successfully managing individual and team performance
  • Continuously improve the management of processes under your responsibility
  • Promote Desjardins Group’s cooperative values
  • Represent the organization and conduct business intelligence.

What they're looking for

  • Bachelor's degree in a related field
  • A minimum of ten years of relevant experience
  • Knowledge of French is required for positions in Quebec
  • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

As dorector, your role involves using your in-depth knowledge of the sector to manage all large-scale sales and operations activities or a major support sub-function offering specialized services to all of Desjardins Group. You are responsible for administrating your unit’s service offer, developing and implementing its business plan, and overseeing activities supporting the strategic orientations. Having a strategic mindset is an essential competency for this position. With an ability to develop talent, drive results, and build networks you are able to effectively manage people and performance, produce reports and ensure member/client satisfaction. More specifically, you will be required to:

  • Support the vice-president by helping define strategic priorities
  • Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried out in a performance management context. Apply management and communication practices encouraging change management, talent attraction and retention, skills development, mobilization and diversity, consistent with the organization’s values
  • Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure member and client satisfaction
  • Support the administrative unit’s business plan by successfully managing individual and team performance
  • Continuously improve the management of processes under your responsibility
  • Promote Desjardins Group’s cooperative values
  • Represent the organization and conduct business intelligence.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid


What you bring to the table

  • Bachelor's degree in a related field
  • A minimum of ten years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required for positions in Quebec
  • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Business insight, Develops talent, Drive results, Networks, Strategic mindset


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Management (FG)

Unposting Date

2026-09-29

Company

Desjardins
Lévis, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Desjardins's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Head of Rental & Leasing at GeotabOakville, Canada–match not yet calculated
  • Head of Vocational at GeotabOakville, Canada–match not yet calculated
  • Customer Service Manager PT at Walmart(CAN) AB SHERWOOD PARK 03154 WM SUPERCENTER, Canada–match not yet calculated
  • (CAN) Customer Service Manager at Walmart(CAN) ON SMITHS FALLS 05811 WM SUPERCENTER, Canada–match not yet calculated
  • Director, Finance - Viability Gap Funding at cdpqfilialesMontréal, Canada–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Canada
  • Customer Service Representative jobs in Canada
  • Customer Service Team Lead jobs in Canada
  • Customer Experience Specialist jobs in Canada
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom