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Jobs / Customer Service Manager in Canada
16 days ago
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Bdc·16 days ago
16 days ago

DIRECTOR, BUSINESS RESTRUCTURING

Montreal, CanadaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • finance
  • credit judgment
  • restructuring and insolvency laws
  • business administration

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What you'll do

  • Maintain and improve relationships with various professional networks, financial communities, suppliers and counterparts in other organizations in order to promote BDC’s business restructuring activities and remain abreast of legislative developments and emerging trends.
  • Contribute to the profitability of BDC by minimizing losses and assessing risk arising from BDC’s Restructuring accounts, applying sound management practices.
  • Working with the Assistant Vice President and Directors of Business Restructuring, identify the best course of action in order to provide BDC with the greatest potential for recovery.
  • Examine and identify with the local team the root causes for the underperformance of BDC’s borrowers and address critical operational and financial issues with all stakeholders.
  • In conjunction with the local team and other stakeholders, develop optimal restructuring strategies.
  • Recommend or decline loans and disbursements, and authorize, recommend or decline amendments within established guidelines.
  • Collaborate with members of Credit Risk Management, Business Centres, and Corporate Financing in order to identify potential problem accounts that may call for early intervention.
  • Observe BDC policies, directives and procedures.
  • Keep files he/she manages up to date and ensure reported information is accurate.

What they're looking for

  • Bachelor's degree in finance or business administration
  • At least 10 years’ relevant experience in finance and commerce (professional or business services firms) or in business financing (financial institution)
  • Ability to quickly identify the business context and key issues
  • Solid leadership and negotiation skills
  • Good judgment in the area of credit and ability to spot problems and determine the best choices for a resolution plan
  • Good oral and written communication in both official languages (French and English)
  • Attention to detail
  • Ability to establish positive relationships with special interest groups and business partners
  • In-depth knowledge of laws governing restructuring and insolvency
  • Ability to work as part of a team

Nice to have

  • Professional designation an asset: CPA or CIRP

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW


The Director, Business Restructuring is responsible for maintaining the quality of the loan portfolio under their management and for maintaining strong business relationships with internal and external clients.

CHALLENGES TO BE MET

  • Maintain and improve relationships with various professional networks, financial communities, suppliers and counterparts in other organizations in order to promote BDC’s business restructuring activities and remain abreast of legislative developments and emerging trends.

  • Contribute to the profitability of BDC by minimizing losses and assessing risk arising from BDC’s Restructuring accounts, applying sound management practices. Working with the Assistant Vice President and Directors of Business Restructuring, identify the best course of action in order to provide BDC with the greatest potential for recovery.

  • Examine and identify with the local team the root causes for the underperformance of BDC’s borrowers and address critical operational and financial issues with all stakeholders. In conjunction with the local team and other stakeholders, develop optimal restructuring strategies.

  • Recommend or decline loans and disbursements, and authorize, recommend or decline amendments within established guidelines.

  • Collaborate with members of Credit Risk Management, Business Centres, and Corporate Financing in order to identify potential problem accounts that may call for early intervention.

  • Observe BDC policies, directives and procedures. Keep files he/she manages up to date and ensure reported information is accurate.

WHAT WE ARE LOOKING FOR

  • Bachelor's degree in finance or business administration

  • At least 10 years’ relevant experience in finance and commerce (professional or business services firms) or in business financing (financial institution)

  • Professional designation an asset: CPA or CIRP

  • Ability to quickly identify the business context and key issues

  • Solid leadership and negotiation skills

  • Good judgment in the area of credit and ability to spot problems and determine the best choices for a resolution plan

  • Good oral and written communication in both official languages (French and English)

  • Attention to detail

  • Ability to establish positive relationships with special interest groups and business partners

  • In-depth knowledge of laws governing restructuring and insolvency

  • Ability to work as part of a team

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Company

Bdc
Montreal, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Bdc's careers site·first seen 4 Sept 2026·last verified 8 Sept 2026·How we source jobs

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