Director, Chapter Revenue Advisor

Position Summary:

The Chapter Revenue Advisor (CRA) is a leader in enterprise-wide efforts to realize the full revenue potential of Make-A-Wish. The CRA promotes the enterprise-wide vision and strategy for revenue growth. The CRA is a subject-matter-expert on fundraising and will partner with chapters to implement best practices at a local level—such as specific steps to increase revenue, develop talent, establish accountability, utilize the CRM database, engage donors, and build capacity. The CRA  manages a portfolio of chapters according to a standard service model.

Knowledge and Abilities:

• Sales management expertise and advanced experience leveraging data, change management, and coaching to establish accountability, drive activity, and yield revenue growth
• Subject-matter expertise in metrics-driven fundraising, including high-volume, fast-paced, scalable programs focused on growth
• Demonstrated track record of effective revenue generation through a personal one-on-one solicitations from individuals through the fundraising process; including closing multiple gifts at the $10K+ level while achieving revenue goals of $500K+and ability to advance the capability, capacity and confidence of others to achieve same
• Demonstrated track record of leading change which resulted in revenue growth
• Displays executive presence through exceptional interpersonal and written communication skills
• Manages own time effectively and manages in all directions as appropriate
• Can clearly articulate the mission, vision and sense of urgency of the organization while matching them with interest of donor

Duties and Responsibilities:

• Implement the defined service model for a portfolio of chapters serving chapter leadership, fundraisers, and major gifts officers through strategy discussions, moves management sessions, donor meeting preparation, solicitation preparation, and lead generation
• Drive revenue growth enterprise-wise, with focus on achieving YOY revenue growth goals for portfolio chapters
• Lead portfolio chapters implementation of local development plans and in alignment with local and enterprise-wide strategic plans
• Maintain knowledge of Revenue department initiatives, identify opportunities for chapters, and resource chapter participation
• Support chapters in achieving fundraising KPIs and metrics for advancing relationship-based fundraising in major gifts, foundations, and corporate channels, contributing to collaborative fundraising with the national office, and donor stewardship
• Convene fundraisers and leaders from portfolio chapters for regularly scheduled gatherings to exchange ideas and workshop challenges
• Foster creativity, collaboration, donor-centric fundraising, and a culture of philanthropy and growth across chapter and national office partners
• Participate in design and delivery of training programs that align the enterprise around a shared vision, strategy, and playbook
• Identify emerging fundraising talent for career development
• Source and develop templates, tools, and best practices from chapters for inclusion in the enterprise-wide library of turnkey resources
• Collaborate with one or more of the following national departments: CRLs, Integrated Marketing, Corporate, Leadership Gifts, Revenue Operations, Planned Giving, and Brand
• Train and support chapter staff in database management best practices (portfolio management, moves management, prospecting)
• Support chapter in revenue reporting and tracking through the use of Salesforce database and PowerBI tools
• Partner with RAN (Revenue Advancement Network) Council to share best practices and support enterprise-wide training on various fundraising topics.
• Perform other related job duties, as assigned

Qualifications:

• Bachelor’s degree in Non-Profit Management, Marketing, Communication, Business or related field. Master’s degree preferred
• Minimum of 5-7 years’ experience in Fundraising/Development, with a focus on major gifts
• Strong interpersonal skills with donors, volunteers and executive team members
• Experience with Salesforce or other Customer Relationship Management (CRM) fundraising databases required
• Strong knowledge of Microsoft Office applications and computer skills is required

Work Environment:

• Ability to thrive in a remote work environment.
• Travel may be required for internal and external meetings, up to 20%.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.