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Jobs / Customer Service Manager in Australia
6 days ago
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AH
Alfred Health·6 days ago
6 days ago

Director Diversity, Equity & Inclusion

AUFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • diversity, equity and inclusion
  • leadership
  • strategic planning
  • program design

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Leading a specialised team to deliver high-quality DE&I advice
  • Design and delivery of best practice DE&I programs including engagement, training and support activities/resources
  • Integration of DE&I principles into organisational practices, projects and initiatives
  • Framework and structures for DE&I governance, committees and working groups
  • Compliance with relevant workplace laws and regulations relating to DE&I
  • DE&I metrics, data collection, analysis and reporting

What they're looking for

  • Relevant deep subject matter expertise and experience
  • Proven ability to lead a specialised DE&I team and to advance DE&I practices
  • Recent senior leadership experience in specialised service delivery at scale as part of a matrix structure
  • Ability to balance long term goals with immediate operational needs
  • Collaborative and constructive leadership behaviours to foster a positive, high-performing workplace

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.

With three Care Groups (Alfred, Peninsula and Regional), 15 main sites and more than 22,000 staff Bayside Health provides exceptional, equitable and locally connected care. Education and training are central to staff development as we encourage all employees to strive and thrive.

The foundation of Bayside Health’s People and Culture Division (P&C) is service delivery excellence. As an enabling function P&C exists to support the workforce to focus on the delivery of patient care/ research and has a pivotal role to play in supporting the integration of Bayside Health services.

Reporting to Bayside Health’s Chief People & Culture Officer (CPCO) the role sits within an integrated matrix structure that delivers some services within Care Groups and others enterprise-wide across Bayside Health.

The Director, Diversity, Equity and Inclusion leads a ‘Centre of Excellence’ and is responsible for enterprise-wide development, implementation, and evaluation of a Diversity, Equity and Inclusion Plan to deliver on Bayside Health’s commitment to an inclusive, safe and respectful workplace.

As part of the P&C Leadership Group, the role will support the delivery of a future People Strategy for Bayside Health.

This role can be based either at The Alfred Hospital, Melbourne, or Peninsula University Hospital, Frankston.

The Director, Diversity, Equity and Inclusion is responsible for:

  • Leading a specialised team to deliver high-quality DE&I advice
  • Design and delivery of best practice DE&I programs including engagement, training and support activities/resources
  • Integration of DE&I principles into organisational practices, projects and initiatives
  • Framework and structures for DE&I governance, committees and working groups
  • Compliance with relevant workplace laws and regulations relating to DE&I
  • DE&I metrics, data collection, analysis and reporting

The successful candidate will demonstrate:

  • Relevant deep subject matter expertise and experience
  • Proven ability to lead a specialised DE&I team and to advance DE&I practices
  • Recent senior leadership experience in specialised service delivery at scale as part of a matrix structure
  • Ability to balance long term goals with immediate operational needs
  • Collaborative and constructive leadership behaviours to foster a positive, high-performing workplace

Further information regarding this position can be found within the attached Position Description. Any queries can be directed to Anna Phillips, Chief People & Culture Officer, anna.phillips@alfred.org.au.

Applications close Friday 2 October 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Company

AH
Alfred Health
AU

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Alfred Health's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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