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Jobs / Customer Service Manager in Canada
5 days ago
Royal Bank of Canada·5 days ago
5 days ago

Director, Enterprise Control Testing - Personal & Commercial Banking

Toronto, CanadaFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • internal control testing
  • operational risk management
  • control evaluation
  • team leadership

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What you'll do

  • Leading the strategic direction and execution of control evaluation programmes across Personal & Commercial Banking
  • Oversee global controls testing staff
  • Advise stakeholders on control environment
  • Drive operational risk maturity

What they're looking for

  • Strong background in operational risk and internal controls

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Become part of our team as Director, Enterprise Control Testing, leading the strategic direction and execution of control evaluation programmes across Personal & Commercial Banking. Oversee global controls testing staff, advise stakeholders on control environment, and drive operational risk maturity. Ideal for experienced leaders with a strong background in operational risk and internal controls.

Skills

  • internal control testing
  • operational risk management
  • control evaluation
  • regulatory reporting
  • stakeholder management
  • team leadership
  • process improvement
  • business analytics
  • financial risk management
  • quality management
  • strategic planning
  • performance management
  • relationship management
  • osfi compliance
  • ciro compliance
  • training delivery
  • resource planning
  • budget management
  • conflict resolution
  • presentation skills
  • decision making
  • strategic thinking
  • process design
  • testing module development
  • policy documentation

Company

Royal Bank of Canada
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Royal Bank of Canada·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

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